Important SafetyInformation
Important safety, eligibility, emergency, and prescription information.
Prescription care
Prescription treatment is never guaranteed. A licensed clinician reviews health information, contraindications, interactions, and state availability before determining whether treatment is appropriate.
Back to topMedication Regulatory Status
Some prescribed treatments may be FDA-approved for the intended use; others may not be. Your clinician confirms the regulatory status of any prescribed treatment and discusses it with you before treatment begins. Treatment is prescribed only when a licensed provider determines it is appropriate.
Back to topUrgent and emergency care
This website and intake are not for emergencies. Call 911 or contact local emergency services for a medical emergency. Seek immediate help for severe or rapidly worsening symptoms.
Program-specific information
Review the safety and eligibility section on the relevant program page and follow the prescribing clinician’s instructions and the prescription label.
Prescription medications can cause serious side effects, including allergic reactions. Get emergency help for swelling of the face, lips, tongue, or throat, difficulty breathing, severe abdominal pain, chest pain, fainting, or a severe skin reaction.
Tell your clinician about every medication, supplement, and medical condition you have, including pregnancy, plans to become pregnant, and breastfeeding, before starting treatment. Some medications prescribed through telehealth carry FDA boxed warnings; where one applies to a treatment recommended to you, the prescribing clinician will review it with you and it appears in the FDA-approved prescribing information and the Medication Guide dispensed with your prescription. Read both, and follow the prescription label.
Do not share prescription medication with anyone, do not adjust your own dose, and store and dispose of medication as instructed. Report suspected side effects to your clinician and to the FDA MedWatch program at fda.gov/medwatch or 1-800-FDA-1088. Athletes should confirm the rules of their sport or governing body before starting any treatment. This page is general safety information, not a complete list of risks, and not a substitute for your clinician’s advice.
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