Refund andShipping Policy
Information about fulfillment, shipping, cancellations, and refunds.
Before fulfillment
No payment is taken when you request an order or complete the assessment. If a licensed provider approves treatment, we email you a secure payment link, and nothing is dispensed or shipped before you pay. If a provider determines treatment is not appropriate, you are not charged. You may cancel at no cost at any point before you pay. If you cancel after paying but before your prescription is dispensed, your payment is refunded in full. Write to support@bluetailwellness.co or use the Contact page.
Back to topPrescription fulfillment
Prescription treatment, when appropriate, is dispensed and shipped by a licensed pharmacy.
Prescription treatment, when appropriate, is dispensed and shipped by a licensed pharmacy to addresses within the United States, in states where Bluetail Wellness clinical services are available. We do not ship internationally, to freight forwarders, or to PO boxes where the carrier or pharmacy prohibits it. Orders are typically dispensed within 2–5 business days of a prescription being issued and delivered within 2–7 business days of dispensing; these are estimates, not guarantees, and carrier delays, weather, holidays, and pharmacy verification can extend them.
Temperature-sensitive medications ship with cold-chain packaging. If a package arrives damaged, opened, or with a failed cold pack, do not use the contents: contact us within 48 hours of delivery with photographs and the pharmacy will advise on a replacement.
Federal and state law prohibits the return, resale, and reuse of dispensed prescription medication, so dispensed prescriptions cannot be returned. Lost or carrier-confirmed undelivered shipments are investigated with the carrier and replaced where the investigation supports it. If delivery fails because an address was entered incorrectly or a shipment went unclaimed, a replacement may be charged again.
Back to topRefunds
Refunds are available in full when:
- a payment was taken in error before provider approval
- you cancel before a prescription is issued
- an order cannot be fulfilled by the pharmacy
Once a prescription has been dispensed and shipped, that portion of the program is non-refundable, because dispensed medication cannot be returned to pharmacy stock. Consultation and clinician review fees are non-refundable once the review has taken place. If you cancel part-way through a multi-month program, unshipped, unfulfilled months are refunded on a pro-rata basis; shipped months are not.
Requests are reviewed within 5 business days and approved refunds are returned to the original payment method within 5–10 business days, depending on your bank. Send refund requests to support@bluetailwellness.co or through the Contact page, including your name and order date. Do not include medical details in the message.
Back to top